Return Policy

Eligible items can be returned or exchanged for a full refund or store credit within 7 days from delivery. Items must be returned in the original condition and packaging, without any damage.

Returnable Items:

• Stock items that have not been modified for the order
• Items with manufacturing defects*

Non-returnable items:

• Gift cards
• Downloadable software products
• Items damaged by customer
• Made-to-order items
• Items which show signs of being worn

Manufacturing defects*

We will repair, exchange, or return any piece with a manufacturing defect within 7 days of the date of receipt.

This does not include:

• Damage from negligence or accidents or caring for your piece incorrectly
• Wear and tear from being worn, warped shanks
• Damage to stones/gems from accidents, impact, or improper care (such as placing in an ultrasonic)
• Physical damage to hand-finish
• Broken prongs or chains

All pieces come with proper care instructions. For more information on proper care of your pieces, please reach out on our contact page.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If an item is not returned in the same condition it was sent in, we reserve the right to decline a refund, offer a partial refund, or offer store credit.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If are to receive store credit, it will be credited to your account.

If you are exchanging for a different item, you will be credited or charged for the difference.

Shipping Returns

If you are returning or exchanging an item due to a manufacturing defect, we will send you a shipping label. For all others, please purchase a label with the shipping service of your choice.

Return shipping requirements:

• Returns must be well packaged to ensure no damage occurs

• Tracking must be purchased for all returns

• Tracking number must be provided to us before we receive the return 

If the above requirements are not met, we cannot guarantee a full or partial refund.

It is recommended for expensive returns, to purchase additional insurance in case of lost shipments.

Intenebris is not responsible for return items which are lost in the mail.

Need help?

See our contact page.